Refunds Policy

- Refunds -

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with its receipt.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, with out first sending and email to or sending a message in our social media.


- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within about 5-7 days of notifying.

Late or Missing refunds


If you haven’t received a refund yet, first check your bank account again after 1 day, it might take a while to transfere.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are have a manufacture defection. If you need to exchange it for the same item, send us an email at and send your item to:
Rua 23 nº 365 1ºc 4500-141,
Espinho, 4500-141
Aveiro, Portugal.


You should mail your product to:
Rua 23 nº 365 1ºc 4500-141,
Espinho, 4500-141
Aveiro, Portugal

Shipping Cost 

-You will be responsible for paying for your own shipping costs for returning your item.
-Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
-If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
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